Returns Policy

Returns Procedure

Goods that are faulty or not as depicted can be returned.

You have a statutory right to change your mind for 14 days after purchase and decide to return any item purchased, with the exception of bespoke products. Any item returned must be unused and in its original condition suitable for resale. To return a faulty item please email us within 3 days of receipt at [email protected] Please enclose your order number with your return. Please do not return goods without contacting us first. This does not affect your statutory rights. You are responsible for sending the items back to us, so please ensure you obtain a postage receipt/tracking number to ensure a safe delivery, as we will not be able to refund items damaged or lost in the post.

Selling Regulations

All returns must be sent to the following address:
CraftyChique Limited
The Rose Cottage
Icknield Street
Beoley
Worcestershire
B98 9AJ

Faulty ImPress Machines:

Should you encounter a fault within 3 months of receiving your machine, please notify us by email advising of your order number and details of the fault. We will then arrange a collection of your machine and will repair or replace where necessary. Where machines are damaged through lack of care and attention, they will not be replaced. Delivery of replacement machines will be as soon as possible depending on stock levels. If you find a fault after the 3 months and within guarantee period, we will arrange for a replacement to be sent if required. It will be your responsibility to send the machine back to us at your expense. However, if applicable, we will arrange the delivery of the replacement machine to you and reimburse postage costs where applicable.

Product Guarantee

All CraftyChique machines come with a 12 month guarantee (guarantee period). If a fault is discovered with the machine within 12 months of the purchase date we will consider replacing or repairing the machine if found to have a manufacturing defect.
    CraftyChique Limited
    Registered number: 09518214

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