Terms & Conditions

Welcome to the www.craftychique.com website where we sell our products to you subject to the following conditions that are set out on this page. CraftyChique Limited is committed to providing you with a quality online experience as well as complying with all applicable laws and good business practices. Please read these conditions carefully if using the CraftyChique website. By using the Craftychique website, you imply your agreement to be bound by these conditions.

Conditions relating to the use of the CraftyChique website

Access to CraftyChique.com

We will do our utmost to ensure that availability of the website will be uninterrupted and that transmissions will be error-free. However, due to the nature of the Internet, this cannot be guaranteed. Also, your access to the website may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction.

Licence for website access

CraftyChique Limited grants you a limited licence to access and make personal use of the CraftyChique.com website, but not to download (other than page caching) or modify it, or any portion of it, except with express written consent of CraftyChique Limited. You are welcome to print any images on the website, or link them to your own website or social media. This licence does not include any resale or commercial use of this website or its content, any collection and use of any product listings, descriptions, or prices, any downloading or copying of account information for the benefit of another merchant or any use of data mining, robots, or similar data gathering and extraction tools. This website or any portion of this website may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent. You may not use framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or forms) without express written consent.

Your conduct

You must not use the website in any way that causes, or is likely to cause, the website or access to it to be interrupted, damaged or impaired in any way. You understand that you, and not CraftyChique Limited, are responsible for all electronic communications and content sent from your computer to us and you must use the website for lawful purposes only.

You must not use the website for any of the following:

For fraudulent purposes, or in connection with a criminal offence or other unlawful activity to send, use or reuse any material that is illegal, offensive, abusive, indecent, defamatory, obscene or menacing or be in breach of copyright, trademark, confidence, privacy or any other right.

    Conditions relating to the sale of our products to you

    Please read these terms and conditions carefully, as using or purchasing from our website means you agree to them. These terms and conditions are governed by the laws of England and Wales, but do not affect your statutory rights. We make every effort to ensure that the prices displayed on our website are accurate. However, we reserve the right to validate all prices before we process your order. We make every effort to ensure that all goods on our website are described accurately. However, we will not accept liability for any errors in the description of goods on the website. We will attempt to correct any problems as soon as we are aware of them. Illustrations and descriptions of products are provided as a guide only. All product measurements are approximate. Due to our policy of on-going research and development our products and product colours may vary. You can buy products from us online. After you place an order you will receive a confirmation email. This confirmation does not guarantee our acceptance of the order. If we accept your order, we will send you an additional confirmation email after the goods have been dispatched. When placing an order, you are making an offer to purchase the goods contained within that order. We reserve the right to accept or decline that offer.


    We normally despatch orders as soon as possible and delivery is usually within 5 days, though we cannot be held liable for any loss caused to you by late delivery. There is a minimum postage charge of £3.99p for all items except for heavier items such as ImPress machines which are all sent via courier and incur a £12.50p postage supplement charge. Small items are sent via [Royal Mail]. We will not be held responsible for any items lost or damaged in the post, however [Royal Mail] offer compensation of up to £38, therefore you will be compensated the value of the item (up to £38). Please allow 28 days before claiming a lost item. Large and heavy items are sent by tracked courier delivery.


    You can pay by Cheque, [PayPal] or Worldpay. If paying by cheque please make it payable to CraftyChique Limitedand send to the following address:
    CraftyChique Limited
    The Rose Cottage
    Icknield Street
    B98 9AJ
    If paying by [PayPal], you do not need a [PayPal] account in order to pay this way, you will be directed to [PayPal’s] secure server and will be able to pay by debit or credit card. If you do have a [PayPal] account you are able to use your [PayPal] balance or credit/debit card. If paying by Worldpay, you will be directed to their servers and can pay by credit or debit card. CraftyChique does not record or retain any of your payment card details. All prices are displayed in pounds sterling. All prices will be subject to VAT unless otherwise stated.

    Pre-Orders (items not yet or recently released)

    If placing a Pre-Order we will advise you by email as soon as the item has been received we will then despatch your item. CraftyChique Limited cannot guarantee any estimated release date and these dates can change at any time. We cannnot be held responsible for any delay in dispatching your Pre-Order.

    Back-Orders (items released but out of stock)

    If an item is out of stock you are given the opportunity to back-order the item. As soon as the item is back in stock you will be sent an email notifying you and your item will be dispatched to you. We are constantly receiving stock on a daily basis and waiting for a back-ordered item is usually very short, however CraftyChique Limited will not be held responsible for any delays in dispatching a back-ordered item.


    Please read our Conditions relating to the sale of our products to you prior to purchasing goods.
    1. All prices are in Pounds Sterling. We reserve the right to change any advertised price before you place an order.
    2. All products and services are subject to availability and may be withdrawn at any time. If your order cannot be fulfilled you will be offered an alternative or given a full refund.
    3. Delivery is charged at the published rate for England, Scotland and Wales only, delivery to most global addresses will be given on request.
    4. Delivery will normally be made within 28 days. You will be advised of any delay or if the item is not available.
    5. Payment can be made by any major credit or debit card with the exclusion of American Express. Payment will be debited from you account before the dispatch of your purchase. We will take reasonable care, in so far as it is within our power to do so, to keep the details of your order secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from our website.
    In the unlikely event that your product is lost or damaged in transit please contact us in writing. In the case of non-delivery please wait 28 days from the date of your order in case it has been delayed. In the case of damaged goods, please retain the product and contact us within 3 days of receipt.

    Our Promise to you

    We always strive to provide a first class service. In the rare event that you are unhappy with any aspect of ordering from us please do not hesitate to contact us so we can put things right, using our feedback form. We cannot guarantee that our website is free from viruses or other infecting programs. CraftyChique Limited can only be held liable for loss up to the cost of the goods purchased.

      Our Returns Policy

      Returns Procedure

      Goods that are faulty or not as depicted can be returned.

      You have a statutory right to change your mind for 14 days after purchase and decide to return any item purchased, with the exception of bespoke products. Any item returned must be unused and in its original condition suitable for resale. To return a faulty item please email us within 3 days of receipt at [email protected] Please enclose your order number with your return. Please do not return goods without contacting us first. This does not affect your statutory rights. You are responsible for sending the items back to us, so please ensure you obtain a postage receipt/tracking number to ensure a safe delivery, as we will not be able to refund items damaged or lost in the post.

      Selling Regulations

      All returns must be sent to the following address:
      CraftyChique Limited
      The Rose Cottage
      Icknield Street
      B98 9AJ

      Faulty ImPress Machines:

      Should you encounter a fault within 3 months of receiving your machine, please notify us by email advising of your order number and details of the fault. We will then arrange a collection of your machine and will repair or replace where necessary. Where machines are damaged through lack of care and attention, they will not be replaced. Delivery of replacement machines will be as soon as possible depending on stock levels. If you find a fault after the 3 months and within guarantee period, we will arrange for a replacement to be sent if required. It will be your responsibility to send the machine back to us at your expense. However, if applicable, we will arrange the delivery of the replacement machine to you and reimburse postage costs where applicable.

      Product Guarantee

      All CraftyChique machines come with a 12 month guarantee (guarantee period). If a fault is discovered with the machine within 12 months of the purchase date we will consider replacing or repairing the machine if found to have a manufacturing defect.
        CraftyChique Limited
        Registered number: 09518214

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